Clear Answers for Clear Vision
Everything you need to know about switching to Crisp multi-distance eyewear.
How do multi-distance lenses actually work?
Unlike traditional readers that only focus on one point, Crisp lenses feature a seamless gradient. The bottom is for reading, while the middle and top allow you to see your computer and across the room without any visible lines or 'image jump.'
Are these the same as bifocals?
Not at all. Old-school bifocals have a harsh visible line and only two zones. Crisp offers a no-line, progressive-style experience that looks like high-end designer eyewear while providing a natural range of vision.
Do I need a prescription to order?
No prescription is required. Simply select your standard reading strength (like +1.50 or +2.00), and our advanced lens technology takes care of the multi-distance calibration for you.
What makes TR90 frames better than plastic?
TR90 is a Swiss-developed thermoplastic that is incredibly durable, flexible, and lightweight. It contours to your face and won't lose its shape or snap like cheap drugstore plastic.
How fast is the shipping really?
We pride ourselves on speed. Whether you are in the US or overseas, your order is processed immediately and typically arrives at your doorstep in 4 to 10 business days.
Will they give me a headache while I adjust?
Most users adjust to Crisp lenses almost instantly because the transition is so smooth. If you are new to multi-distance lenses, it may take a few hours for your brain to adapt to the new clarity.
Can I wear these for computer work?
Yes! In fact, that is where they shine. The mid-range zone is perfectly calibrated for laptop and desktop distances, so you can work comfortably without leaning in or straining.
What if I don't like the style I picked?
We offer a 30-day risk-free guarantee. If the fit isn't perfect or the style isn't 'you,' simply return them for a full refund or exchange. Your satisfaction is our priority.
Crisp Company FAQs
All your answers.
When will my glasses arrive?
Orders are processed within 1 business day. Delivery takes [X-Y] business days. You'll get a tracking link by email as soon as your order ships, so you can follow it the whole way.
How much is shipping?
Shipping is free from $70. Before that we charge based on your country.
What if I ordered the wrong strength?
It happens more often than you'd think, and it's easy to fix. Email us within 30 days and we'll send you the correct strength. You don't need to send anything back first, and there's no extra charge. Most women land within 0.25 of their first guess, so it's usually a small adjustment.
Can I return them if they're not for me?
Yes. You have 30 days from delivery. We ask that you wear them for at least three days first, because your eyes need a few days to settle into multi-distance lenses and most doubts disappear in that window. If they're still not right after that, email us and we'll send you a prepaid return label.
Do they come with a case?
Every pair ships in a slim CRISP case that fits in a handbag, plus a microfiber cloth. The box is designed to fit through a standard mail slot, so you don't need to be home to receive it.
