Refund policy

RETURN & REFUND POLICY

At /CRISP, we want you to love your progressive readers. If you're not completely satisfied, we make returns easy.

30-Day Return Window

You have 90 days from the date of delivery to return your /CRISP glasses for a full refund or exchange.

What You Can Return

✓ Unworn glasses in original condition (full refund or exchange) ✓ Worn glasses that don't work for you (refund only, no exchange) ✓ Defective or damaged items (full refund or free replacement)

How to Start a Return

  1. Email us at support@crispeyewear.com with:

    • Your order number
    • Reason for return
    • Photo of the glasses (if defective/damaged)

  2. We'll send you a prepaid return label within 24 hours

  3. Pack your glasses securely in the original packaging (if possible)

  4. Ship using the prepaid label

  5. Once we receive your return, we'll process your refund within 5-7 business days

Refund Details

  • Refunds are issued to your original payment method
  • Shipping costs are non-refundable (unless the item is defective)
  • Free shipping orders: if you return part of your order and the remaining items total less than $60, original shipping cost ($7.99) will be deducted from your refund

Exchanges

Want a different color or style? Email support@crispeyewear.com and we'll help you exchange your unworn glasses at no extra cost.

Note: Exchanges are only available for unworn glasses in original condition.

Items That Cannot Be Returned

✗ Glasses returned after 90 days ✗ Glasses that are broken or damaged due to misuse ✗ Glasses without original packaging and accessories (case, cleaning cloth)

Defective or Damaged Items

Received damaged glasses? Contact us immediately at support@crispeyewear.com with photos. We'll send a replacement or issue a full refund right away—no need to return the item first.

Questions?

We're here to help. Email support@crispeyewear.com and we'll respond within 24 hours.

/CRISP — Risk-free vision for modern life.